General Policy
At Sahodaran, we value transparency and fairness. We understand that certain situations may warrant a refund. This policy outlines the conditions under which a refund may be considered.
Eligibility for Refunds
Refunds will be issued only to the original payment method used during the donation.
A refund request must be submitted within 14 business days from the date of the transaction.
Refunds are applicable only in cases of duplicate transactions, incorrect donation amounts, or technical issues that caused unintended charges.
All refund requests are subject to internal verification and approval.
How to Request a Refund
To request a refund, please email us at sahodaranmosc@gmail.com with the following details:
Full Name
Email/Phone Number used for the transaction
Donation Date and Amount
Transaction ID or Reference Number
Reason for the refund request
Our team will respond within 5 business days and, if the request is approved, initiate the refund within 14 business days.
Cancellation of Donations
Currently,we do not offer cancellation options for completed donations through the website or app. Please contact us immediately if you believe an error has occurred during the donation process.
Grievances & Complaints
We take all concerns seriously. If you feel your issue has not been resolved or you wish to raise a complaint related to a donation, service, or interaction with our team, you may submit a grievance through:
Grievance Email: sahodaranmosc@gmail.com
Please mention:
Your full name and contact information
A detailed description of the issue
Any reference numbers or past correspondence
Supporting documents or screenshots, if any
We aim to acknowledge all grievances within 3 business days and resolve them within 10 business days, depending on the nature of the issue.
